Clinic Management and Online Appointment Booking

The clinic's reception phone rang all day with booking requests, and the paper appointment book often had double bookings. Patients arrived without knowing how long they would wait, and doctors had no quick way to see a returning patient's history.

We kept the scope tight: booking, the daily queue, consultation notes and billing. Anything that did not save time at the front desk or in the consulting room was left for later.

We also designed the booking page for phones first, because most patients would open it from a WhatsApp link.

Patients can now pick a doctor and a free slot online. The booking appears instantly in the clinic's dashboard, and the patient receives a confirmation and a reminder on WhatsApp.

On the day, reception checks patients in and the queue screen shows who is next. Doctors see past visits, write prescriptions from saved templates and print or share them digitally. Billing and daily reports are built in.

The patient booking site is a fast Next.js page, and the clinic dashboard and API run on FastAPI with PostgreSQL. WhatsApp messages are sent through the WhatsApp Business API.

We imported the clinic's existing patient list, set up each doctor's timings and trained the reception team in a single afternoon session.